Job Description:

We are looking for a motivated and enthusiastic individual to join our team as a Level 2 Customer Service Apprentice. This is a great opportunity to start a career in customer service while gaining hands-on experience and working towards a recognised qualification.

In this role, you will be speaking with customers daily, handling enquiries, and providing support in a professional and confident manner. You will develop strong communication and problem-solving skills while learning how to deliver excellent customer service.

What you’ll be doing:

• Handling inbound and outbound customer calls
• Speaking with customers and resolving queries in a professional manner
• Providing clear and accurate information to customers
• Managing and updating customer records
• Working towards daily and monthly targets
• Dealing with queries and objections from customers
• Escalating more complex issues when required

What we’re looking for:

• Confident and comfortable speaking with customers over the phone
• Strong communication skills
• A positive attitude and willingness to learn
• Ambition and desire to progress within your career
• Good organisational skills and ability to manage workload

What we offer:

• Basic salary plus uncapped commission
• Salary increases through a structured salary matrix scheme
• Career progression opportunities
• Early finishes on Fridays based on targets
• Monthly incentives
• Onsite parking
• 23 days annual leave

What to expect:

• Working towards a Level 2 Customer Service qualification
• Dedicated workplace and optimum skills tutor
• Off-the-job hours to complete apprenticeship work
• 12 – 16 month apprenticeship

Job Details:
Permanent, Full Time (37.5 hours per week)
Monday to Friday, 9:00am to 5:00pm

Job Types: Full-time, Permanent, Apprenticeship