Job Title: Business Account Manager

Location: Newton Aycliffe, HO plus travel throughout Northeast where needed.

Reports to: Head of Operations 

Job Purpose: 

The Business Account Manager will play a pivotal role in recruiting and enrolling learners onto our Skills Bootcamps while fostering collaborative relationships with employers to upskill their staff. They will serve as a key liaison between Optimum Skills, learners, and employers, driving the successful delivery of training programs and contributing to the organisation’s mission of providing high-quality skills development opportunities. This role requires strong interpersonal skills, sales acumen, attention to detail, and the ability to effectively manage multiple priorities to meet the challenges and demands of the role. The Business Account Manager will need to meet key performance indicator (KPI) targets related to cohort numbers, ensure accurate paperwork and successful outcomes, and maximise opportunities by cross-selling additional training courses where they would be of benefit. The Business Account Manager also will provide crucial data and reports to management, participate in continuous professional development (CPD), and undertake additional responsibilities as necessary to support the organisation’s objectives.

Key Responsibilities:

• Recruit and Enrol Learners: Develop and implement effective strategies to attract and enrol learners onto our Skills Bootcamps, ensuring that recruitment targets are met or exceeded.
• Collaborate with Employers: Build and maintain strong relationships with employers to understand their training needs and collaborate on upskilling their workforce through Optimum Skills’ programs.
• Meet KPI Targets: Consistently achieve or surpass KPI targets related to cohort numbers, outcomes, compliance, reporting etc. ensuring the successful delivery and completion of training programs.
• Ensure Right-First-Time Paperwork: Maintain accurate and compliant paperwork for learner enrolment, contracts, and funding documentation, adhering to regulatory requirements and organisational standards.
• Drive Successful Outcomes: Monitor learner progress and provide support, where needed, to ensure successful completion of training programs, facilitating positive learning experiences and outcomes.
• Cross-Sell Training Courses: Identify opportunities to cross-sell training courses to existing employer accounts, maximising revenue and enhancing the breadth of services offered.
• Provide Data and Reports: Compile and analyse data on contract performance, cohort progress, and learner outcomes, preparing regular reports for management to inform decision-making and strategy development.
• Continuous Professional Development: Participate in relevant CPD activities and training programs to enhance skills, knowledge, and effectiveness in the role, staying abreast of industry trends and best practices.
• Teamwork: Collaborate and communicate with all relevant stakeholders within Optimum Skills to achieve success across all teams.
• Additional Responsibilities: Undertake any additional tasks or projects as assigned by management to support the overall success and growth of Optimum Skills.

Qualifications, Competence & Behaviours

• Hold or be willing to work towards relevant qualifications e.g. IAG, English, maths, IT etc.
• Proficient in the use of IT systems, including Microsoft Office programmes.
• Be able to use digital platforms independently and effectively such as Hubspot, LinkedIn etc. as the role requires.
• Good understanding of ESFA funding rules, Skills Bootcamp milestones and compliance and DfE guidelines.
• Be able to demonstrate flexibility and adaptability.
• Demonstrate behaviour consistent with Company Values.
• Be committed to continuous professional development.

Wage: Starting from £28,000 depending on experience and capability.

Closing Date: 26th April 2024