Account Manager, Employment
Newton Aycliffe
Posted 2 months ago

Job Title: Business Account Manager

Location: Newton Aycliffe, HO plus travel throughout Northeast where needed.

Reports to: Head of Operations 

Job Purpose: The Business Account Manager will play a pivotal role in recruiting and enrolling learners onto our Skills Bootcamps while fostering collaborative relationships with employers. They will serve as a key liaison between learners, and employers, driving the successful delivery of training programs and contributing to the organisation’s mission of providing high-quality skills development opportunities. This role requires strong interpersonal skills, sales acumen, attention to detail, and the ability to effectively manage multiple priorities to meet the challenges and demands of the role.

Key Responsibilities:

  • Recruit and Enrol Learners: Develop and implement effective strategies to attract and enrol learners onto our Skills Bootcamps, ensuring that recruitment targets are met or exceeded.
  • Collaborate with Employers: Build and maintain strong relationships with employers to understand their training needs and collaborate on upskilling their workforce through Optimum Skills’ programs.
  • Meet KPI Targets: Consistently achieve or surpass KPI targets related to cohort numbers, outcomes, compliance, reporting etc. ensuring the successful delivery and completion of training programs.
  • Ensure Right-First-Time Paperwork: Maintain accurate and compliant paperwork for learner enrolment, contracts, and funding documentation, adhering to regulatory requirements and organisational standards.
  • Drive Successful Outcomes: Monitor learner progress and provide support, where needed, to ensure successful completion of training programs, facilitating positive learning experiences and outcomes.
  • Cross-Sell Training Courses: Identify opportunities to cross-sell training courses to existing employer accounts, maximising revenue and enhancing the breadth of services offered.
  • Provide Data and Reports: Compile and analyse data on contract performance, cohort progress, and learner outcomes, preparing regular reports for management to inform decision-making and strategy development.
  • Continuous Professional Development: Participate in relevant CPD activities and training programs to enhance skills, knowledge, and effectiveness in the role, staying abreast of industry trends and best practices.
  • Teamwork: Collaborate and communicate with all relevant stakeholders within Optimum Skills to achieve success across all teams.
  • Additional Responsibilities: Undertake any additional tasks or projects as assigned by management to support the overall success and growth of Optimum Skills.

Qualifications, Competence & Behaviours

  • Hold or be willing to work towards relevant qualifications e.g. IAG, English, maths, IT etc.
  • Proficient in the use of IT systems, including Microsoft Office programmes.
  • Be able to use digital platforms independently and effectively such as Hubspot, LinkedIn etc. as the role requires.
  • Good understanding of ESFA funding rules, Skills Bootcamp milestones and compliance and DfE guidelines.
  • Be able to demonstrate flexibility and adaptability.
  • Demonstrate behaviour consistent with Company Values.
  • Be committed to continuous professional development.
  • Share a current/be willing to undertake a DBS Enhanced Disclosure check.
  • Share references which are satisfactory to the Company.

Salary: From £30,000 per year

Employee Benefits

  • Health Cash Plan
  • Wellbeing Package
  • 25 days annual leave plus bank holidays
  • Career progression opportunities
  • Funded training available to all employees
  • Birthday off after 1 year of service
  • Christmas shutdown on top of holiday allowance
  • Pension scheme
  • Company car
  • Competitive mileage
  • Family Fun Days
  • ‘Employee of the month’ recognition awards
  • Prize draw competitions
  • Branded fleeces and polo shirts
  • Company laptop and mobile
  • Early finish Fridays

Apply Online

A valid email address is required.