Business administrators have a highly transferable set of knowledge, skills, and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.  The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

Business Administrators should have knowledge and skills in: IT, using multiples packages and systems; Record and analyse data; Produce accurate records and documents including, emails, letters, files, payments, reports and proposals; Draft correspondence, write reports, and maintain records and files; Exercise proactivity and good judgement; Build and maintain positive relationships within team and organisation; Demonstrate good communication skills; Complete tasks to a high standard; Take responsibility for initiating and completing tasks; Understand laws and regulations that apply to role including data protection, health and safety etc; Understand the organisation’s internal policies; Behave in a professional way including, personal presentation, respect, and punctuality.