Apprenticeship, Business Admin
Posted 6 months ago

Job Title:                            Business Administrator  Level 3 Business Administration Apprenticeship

Reports To:                       Business Services Manager

Job Purpose:                     Support the membership function

Support the events team as and when required

To provide day-to-day office and administrative support

The wage will be above the national apprenticeship wage to be discussed at the interview

Mon-Fri 8:30-4:30

Main Duties and Responsibilities

Support the membership function

  • Undertake all membership administrative tasks
  • Act as a first point of contact for members and respond to members queries and requests on a daily basis.  Signpost the enquiry to the relevant team member
  • Administer membership processes required to onboard new members including ensuring payment, send welcome pack & maintain internal records
  • Process membership renewals 
  • Support the Head of Membership to follow up on new leads
  • Assist in identifying ‘At Risk’ members and undertake care calls and meetings
  • Process cancellations and obtain feedback on reason for leaving
  • Ensure NOF team is regularly updated about new members and cancellations
  • Process new subscribers to the offshore wind projects database and ensure have login access
  • Log member and partner communications
  • Maintain regular contact with members and obtain feedback on ‘Business Won’ and other positive impacts through engagement with NOF which can be used in testimonials and case studies
  • Ensure members have access to the online directory to update their entries
  • Maintain accurate and up to date member information and membership statistics on CRM and spreadsheets
  • Maintain an up to date and accurate interest list of potential members and OWPD subscribers
  • Facilitate member introductions at events and through regular day to day communications
  • Work with wider NOF team to help cross sell membership and other services
  • Any other membership administrative tasks as outlined in the process

Support the events team as and when required

  • Event administration such as badges, delegate lists and freight
  • Attend events to promote membership and network with existing members and wider NOF network

Office and Administrative Support

  • Work with the Business Services Manager to support the smooth running of the office
  • Assist the finance function with credit control
  • Setting up of rooms for meetings / booking meeting rooms

Other Duties

Knowledge & Skills Required

  • An understanding of membership and the value proposition
  • Good Administration and people skills
  • Good Customer Service skills with a friendly telephone manner
  • Excellent organisational and communication skills, both written and oral
  • Able to operate over several projects and meet deadlines
  • IT literate with experience of using a CRM, Microsoft applications including excel, PowerPoint and word
  • Experience of working on online platforms such as LinkedIn, Teams and Zoom
  • Knowledge of GDPR and importance of data confidentiality
  • Able to handle a busy and varied workload

Education & Experience

  • Experience of working in a fast-paced office environment / membership association
  • Experience in an administrative / customer service or business support role.
  • Energy sector experience preferred but not essential

Other Attributes

  • Must have a professional manner and attitude
  • Able to communicate and network
  • Car owner and willing to travel if required (UK and Internationally)
  • Must be willing to learn and adapt to change
  • Self-motivated and confident and able to work as part of a small team and on own initiative

Apply Online

A valid email address is required.