Job Title:                            Business Administrator  Level 3 Business Administration Apprenticeship

Reports To:                       Business Services Manager

Job Purpose:                     Support the membership function

Support the events team as and when required

To provide day-to-day office and administrative support

The wage will be above the national apprenticeship wage to be discussed at the interview

Mon-Fri 8:30-4:30

Main Duties and Responsibilities

Support the membership function

• Undertake all membership administrative tasks
• Act as a first point of contact for members and respond to members queries and requests on a daily basis.  Signpost the enquiry to the relevant team member
• Administer membership processes required to onboard new members including ensuring payment, send welcome pack & maintain internal records
• Process membership renewals 
• Support the Head of Membership to follow up on new leads
• Assist in identifying ‘At Risk’ members and undertake care calls and meetings
• Process cancellations and obtain feedback on reason for leaving
• Ensure NOF team is regularly updated about new members and cancellations
• Process new subscribers to the offshore wind projects database and ensure have login access
• Log member and partner communications
• Maintain regular contact with members and obtain feedback on ‘Business Won’ and other positive impacts through engagement with NOF which can be used in testimonials and case studies
• Ensure members have access to the online directory to update their entries
• Maintain accurate and up to date member information and membership statistics on CRM and spreadsheets
• Maintain an up to date and accurate interest list of potential members and OWPD subscribers
• Facilitate member introductions at events and through regular day to day communications
• Work with wider NOF team to help cross sell membership and other services
• Any other membership administrative tasks as outlined in the process

Support the events team as and when required

• Event administration such as badges, delegate lists and freight
• Attend events to promote membership and network with existing members and wider NOF network

Office and Administrative Support

• Work with the Business Services Manager to support the smooth running of the office
• Assist the finance function with credit control
• Setting up of rooms for meetings / booking meeting rooms

Other Duties

Knowledge & Skills Required

• An understanding of membership and the value proposition
• Good Administration and people skills
• Good Customer Service skills with a friendly telephone manner
• Excellent organisational and communication skills, both written and oral
• Able to operate over several projects and meet deadlines
• IT literate with experience of using a CRM, Microsoft applications including excel, PowerPoint and word
• Experience of working on online platforms such as LinkedIn, Teams and Zoom
• Knowledge of GDPR and importance of data confidentiality
• Able to handle a busy and varied workload

Education & Experience

• Experience of working in a fast-paced office environment / membership association
• Experience in an administrative / customer service or business support role.
• Energy sector experience preferred but not essential

Other Attributes

• Must have a professional manner and attitude
• Able to communicate and network
• Car owner and willing to travel if required (UK and Internationally)
• Must be willing to learn and adapt to change
• Self-motivated and confident and able to work as part of a small team and on own initiative