A team leader/supervisor is a first-line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. The basis of the programme is to develop competent team leaders, covering interpersonal excellence, organisation performance, personal effectiveness across knowledge, skills and behaviours. Programmes can be tailored to your organisation and delivered across all team members, delivering your policies and procedures.